Creating an account or editing account details.
You can find the Log-in details panel
when you are either creating an account or editing the details of your account while logged into the site. This panel captures the
essential details you need for securely logging into your account. You will need your email address and, if you are creating the account
for the first time, you will also be entering a password for the first time. When logged in, an extra link to change the password will
appear on the page.
Your email address is used regularly by the site's features, and we treat it as a unique
identifying pointer to you as well as the primary contact method for the site administrators. Because of this, you must use an existing
email address you can access which is private to you. You will also need to remember the address as there can be long periods of time
between applications and appeals. Enter your email address in lower-case characters (for example email@example.com).
Confirm your email address by re-entering it. Do not copy and paste the previous email as you might be copying a typed
error. Typing this twice helps you pick up when you type an email differently and saves you significant inconvenience when trying to sort
out incorrect account details later.
Creating an account only
Enter a password that you will remember. Do not
make it a weak password that can be guessed. Strong passwords contain seven to 15 characters, do not include common words or names, and
combine three of these character types: upper-case letters, lower-case letters, numbers, or symbols.
password by re-entering the password that you entered. Do not copy and paste the previous password as you might be copying a typed
error. Typing this twice helps you pick up when you type a password differently and saves you significant inconvenience when trying to sort
out incorrect account details later. Passwords are case-sensitive. They must be at least five characters long and must not contain
Auto-removal of inactive users
If the account has not been used for over 18 months, we will deactivate
it. We will send you an email 30 days beforehand telling you that if you do not log in to your account, we will remove all applications or
appeals (including draft ones).
If you are a member of an organisation, the account and everyone who is a member of that organisation
has to be inactive for two years before we deactivate the accounts. The group members will each receive an email telling them that if they
do not log in to their account all applications or appeals will be removed.
To permanently remove
your details from the site, press the unregister link. This will allow you to remove any details you have added to this site. All draft
proposals and those you have sent in will also be removed and you will not be able to create a proposal unless you register your details
If you are the administrator of an organisation, you will not be able to unregister unless you give your administration rights
to another member of the organisation. They will still have access to your proposals but you will not have access to theirs or be able to
log in again unless you register your details again. You can delete the organisation or change administration rights by going into
If you have just sent in a proposal that has not been processed yet, you will not be able to unregister until it has been
processed by your local authority. Once this has been done, you will be able to return to this section and unregister.